CatVet Kissaklinikka Oy - Helsingfors

jeanette lönn

En plats där man bryr sig om katten och alla är tjänsvilliga. Bra, heltäckande och sakkunnig vård.

Leena Ginman

Tänne tullessa tulee heti aina tunne että täällä oikeasti välitetään eläinpotilaista. Hoito on todella laadukasta, ammattitaitoista ja empaattista. Vanha Kissamme sai klinikan ansiosta vielä puolitoista vuotta aikaa kissan arvoista elämää kanssamme, ja viimeinen käynti hoitui niin lempeästi ja inhimillisesti kuin se voi olla mahdollista. Tänne palaamme aina kun uusi kissaystävämme lääkäriä tarvitsee.

Rūta Marija Viljamaa

Ihana, ammattitaitoinen ja myötätuntoinen henkilökunta. Saimme parasta mahdollista hoitoa ja saattohoitoa meidän rakkaalle kissalle. Jos joskus omistamme uuden kissan, tiedämme jo, mihin tulla sairaustapauksessa. Kiitos!

Toni

Jos sulla on kissa niin tänne ehdottomasti. Et saa mistään muualta yhtä hyvää hoitoa kissallesi.

Juha metsälä

Aina lämmin ja välittävä tunnelma. Tuntee aidon ammattitaidon kissojen hoidosta. Hyviä kokemuksia usein käyneenä.

heli keiju

Hyvä hoito, ihana henkilökunta, hinnat vaan on noussut ihan liikaa

Liliya Bersanova

I wanted to share my family's experience with this clinic, spanning 1.5 years and culminating in the loss of my cat shortly after the last visit. In brief, the clinic offers average services at high prices and lacks effective communication. Despite my cat's manageable heart condition, he sadly passed away at just five years old under their care.

During the final visit, the veterinarian was significantly delayed, causing undue stress to my cat. The examination, including an ultrasound and X-ray, yielded inconclusive results, leading to another dosage increase of medication. We weren't even invited to the vet's room to be told about the results: the vet just came to us in the corridor where we were sitting, surrounded by other people, and very briefly explained the results. We never received proper explanations on the development of the illness, its potential outcomes and prognoses. The vet has also never shown and commented to us any x-rays of the cat and the ultrasound examination was concluded only with one phrase:"Nothing is clear, maybe the x-ray will tell us more". To my disappointment, I discovered an additional charge 47,52 euros in the bill for assistance during the appointment, despite my cat's calm behavior.

Following the visit, my cat exhibited concerning symptoms, which the clinic dismissed as stress-related. I also wondered on phone if they were sure that I shouldn't bring the cat to the clinic again taking into consideration that the cat is known to be not completely healthy. The answer to everything was just "stress". Tragically, the next day after appointment, he suffered a heart attack shortly after, prompting emergency care elsewhere. The next day, as agreed in the phone call, I called the CatVet to inform on the situation and to say that those symptoms I was describing weren't just stress - the cat had a heart attack the next day after your appointment, during which you didn't mention anything special or alarming, or that we should be prepared for such an outcome at all. They listened to my story and at the end asked, "what do you want now from us?" So, despite repeated calls to the clinic, they failed to provide adequate guidance or support and didn't take the situation seriously.

Ultimately, my cat passed away, with the clinic responding callously to the news. The vet herself never called us back to ask about the details of the death or to ask if we needed any help. She showed no professional interest in finding out how it was possible that she checked the cat on Monday evening, and found nothing critical, but the cat just died on Friday morning. We called the clinic to inform them that the cat had died and that no appointment was needed anymore, and just heard in response, "oi voi." This just shows a huge lack of empathy towards a loyal client.

After all, it's up to you to decide if you want to have your cat treated at this place. Probably, if it concerns just some vaccinations, it's fine. But if you have a problem that requires a customized approach and want to build a trustful relationship with your vet, then I would say you better choose another place.

Antero Huttunen

Meidän Teppokissa sai hyvää hoitoa hampaan poiston yhteydessä ja henkilökunta on työhönsä motivoituneita. Teppokissa ja omistajansa kiittävät.